Sales & Customer Operations Associate

OverviewApplicationShare this job SVGs not supported by this browser. Description With Intelligence is an information exchange connecting allocators and fund managers across various asset classes, providing the necessary insights and data for smarter asset allocation decisions. The Sales & Customer Operations team plays an essential role in supporting our sales and customer success initiatives across our business intelligence product suite. We are currently looking for a dedicated Sales & Customer Operations Associate to join our growing team. This position requires a proactive self-starter with an enthusiastic attitude, comfortable working both independently and collaboratively. Key Responsibilities: Provide operational support to sales and customer success teams. Act as the primary point of contact for customer-facing teams and clients. Handle lead management and ensure proper assignment to the sales team. Maintain high data integrity to facilitate the achievement of commercial objectives. Oversee account administration to maximize customer usage. Utilize Salesforce for managing customer records efficiently. Execute data cleanup and transformation tasks within Salesforce and other systems. Assist with additional tasks as assigned by the manager. Requirements 1+ years of relevant experience. Proficient in written and spoken English. Familiarity with Salesforce and proficiency in MS Office, especially Excel and Outlook. Experience with customer service tools (like Zendesk or Freshdesk) is advantageous. Strong multitasking and time management skills. Detail-oriented, organized, and meticulous. Resourceful with solid research abilities. Ability to accept feedback constructively and a willingness to learn. Proactive, responsible, and comfortable with accountability. Ability to work independently or as part of a team primarily during SGT 4:00 pm to 1:00 am or SGT 3:00 pm - 12:00 am. Is willing to be in a 1-year contractual employment - (Maternity Cover). Benefits Why Join With Intelligence? With Intelligence is a leading provider of data on, and for, the alternative asset management industry. We deliver and provide a unique and rich blend of data and intelligence that includes profiles, fund information, people, indices, news, performance metrics, valuable analyst perspectives, and our renowned investors? intentions and preferences. This is required for our clients to spot their next big opportunity. Via our data platform and our events, we help businesses to make the right connections and conversations to achieve their goals. With Intelligence values togetherness with its people in enhancing holistic wellness that extends even outside of work: Employee Wellness and Support Hybrid Set up. HMO Coverage from Day 1 ? free for employee and 2 dependents Life Insurance Coverage from Day 1 ? up to 4x annual salary Employee Assistance Program (EAP) thru Lifeworks Learning and Growth Premium access to Go-1 LMS with over 8000+ courses Monthly Lunch and Learn sessions Apply for this job