Client Service Coordinator

Description Apply Now Open sharing options Save Saved Share Step into an instrumental role with a premier financial planning and wealth management practice. Help conduct the smooth operation of a fast-paced, independent financial advisory practice of Ameriprise Financial. As a Client Service Coordinator, you will be a part of a fast-paced environment on a small, highly reciprocal team of 15-20 professionals. You will play an integral role in the success of the Azimont Group by delivering extraordinary and consistent service experiences, detailed financial planning and advice, and excellent client communication. We value integrity, open communication, a strong desire to learn, and a passion for client service. We put our clients at the center of everything we do. By getting to know our clients on a personal level, we are able to understand what?s truly important to them ? their ?why.? Only then can we work with them to create individualized plans to help them reach their specific goals.The Client Service Coordinator will primarily assist financial advisor(s) and associate financial advisor(s) in the financial planning workflow. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.This role provides client relationship support through managing, gathering and analyzing client data, helping prepare preliminary financial plans and other client deliverables, working with clients to resolve issues and other practice management tasks as needed. Responds to ad hoc requests, including money movements, and coordinates/tracks projects and tasks.Responsibilities and Time Allocation ? Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.Position Functions:50%Meeting Prep and Follow upEnter client data into Financial Planning Tool SuiteRun illustrations and hypotheticals for use in client meetingsPerform analysis and prepare preliminary financial planning recommendations for advisor reviewBuild preliminary agenda for client service meetingsRequest documents from client ahead of meetingsWork with clients after meetings to follow up on outstanding service items50%Client Care / Business ManagementMaintain client contact during the financial planning process. Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts.Review and update client information as needed for client review meetings. Attend and participate in client meetings as necessary.Service, manage and resolve client issues.Perform other allowable duties as assigned by the financial advisor(s)Utilize existing systems and processes to ensure that all client communication and required follow up is documentedManage incoming emails and phones calls, routing them to the correct person to complete the client requestWork with home office to ensure accurate account setup and resolve issuesSchedule meetings or appointmentsCommunicate with clients, provide account information, perform basic client level account maintenance, scheduling and escalation of client service requests, as necessaryKey Traits of a Successful Financial Planning Specialist:Independent and confident self-starter who can work well with minimum supervisionAble to work in a fast-paced environment while managing multiple tasks/projects with competing deadlines and prioritiesExcellent professional development skills such as teamwork and collaboration, work planning, time management and prioritizationDirect attention to detail and organizationStrong organizational and computer skillsEffective communication with clients and other advisors/staffAbility to adhere to rules and regulations as stated and required by advisor, Ameriprise FinancialPositive attitude and sincere willingness to constantly learn and growEducation and Other Designations:College degree or higher2+ years of similar experienceAt Ameriprise Financial, we?re not just in the business of helping clients with their financial goals ? we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you?re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.This position is with an Ameriprise Financial Franchise owner.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull time Requisition Number R25_0000004312